The most reliable Internet connection when streaming is connecting directly via Ethernet to a dedicated network. This means that no other computers or devices have access to that network. This connection type is less likely to experience bandwidth fluctuation than shared networks or wireless connections.
A good rule of thumb is to have twice as much upload speed available as the bitrate you want to stream at. An average bitrate of our plans is listed below -
HD 720p with transcoding - 2.5 Mbps (upload speed should be 5.0 Mbps or higher)
HD 720p without transcoding - 2.0 Mbps (upload speed should be 4.0 Mbps or higher)
Your network needs to be able to maintain a back and forth communication with BlueFrame. In order of importance, the following Firewall ports on your network should be open to incoming and outgoing communication:
If your network uses URL filtering, please be sure to whitelist the following sites:
If you have any additional questions, contact our support team by calling (855) 812-2740 or clicking 'New Support Ticket' at the top of this page.