Downloading Archived Broadcasts from your Account
Downloading archives and sending them to yourself or to fans of your broadcast is now even easier. Login on vcloud.blueframetech.com using your account username and password, then go to the broadcast grid page.
Once on the Broadcast Grid page, filter your broadcast from No Archived to Archived/Archiving. Click Update to refresh the list of broadcasts.
If you are looking for a specific date range of broadcasts, be sure to indicate this in the Scheduled Date field as well.
REMINDER - Click Update Filter after you have changed any drop down or fields on the broadcast grid. If you do not click Update Filter no changes will be made to your current view!
Once you see the broadcast you would like to download, copy and paste the ID number (located on the left side of your screen) into the filter at the top. After you click 'update,' you should only see one broadcast in the list.
Once you have filtered your broadcasts as desired, click Download Archives.
A confirmation field will appear with your current account’s email in a text box. If you wish to send these archived broadcasts to an email other than the default account email, simply type in the desired email address.
You will receive another confirmation that your broadcasts are transcoding, and will be sent shortly. The amount of time it takes to send your downloads will vary on the amount and size of broadcasts requested.
The email received from our database will appear as below. Each broadcast will be listed by Title, and a CSV will be attached. Simply click the title of the broadcast to begin downloading. You do not need to open the CSV to download your broadcasts.
If you have any additional questions, contact our support team by calling (855) 812-2740 or clicking 'New Support Ticket' at the top of this page.