If you are receiving errors and are unable to stream, it’s possible that it may be due to a network blockage on your network connection. This is more likely if this is your first time streaming, or you are streaming on a new network. Publicly available networks, like those at schools, are more likely to encounter this error. 

If you check your logs on the broadcast in vCloud, go to the “Broadcast Grid” and on the options icons to the right of the broadcast, select “Broadcast Notes”. If a network blockage is the cause of your error you will receive the following error notification. 

A quick fix for this issue is to navigate to your Production Truck. Within the “Preferences” menu select “Network”

Under the Network settings, at the bottom, toggle on, via the white box, “RTMP Port 80 (1935 default)” setting.

Then attempt to start your broadcast again, this should resolve the issue. 

If the issue persists, then the network blockages within the network must be fixed by directly addressing the network itself. You will need to reference this document, QOS Settings and Port Openings and speak with an IT Deparment representative about opening those Firewalls. 

If you have any additional questions, contact our support team by calling (859)-215-7979 or clicking 'New Support Ticket' at the top of this page.