If you are receiving errors and are unable to stream, it’s possible that it may be due to a network blockage on your network connection. This is more likely if this is your first time streaming, or you are streaming on a new network. Publicly available networks, like those at schools, are more likely to encounter this error. 

Here are some solutions for this issue. We would highly recommend contacting the venue's IT Department if you plan on continuing to stream at this venue at later dates. Send them the following article for more information on what needs to be allowed on the network: Network QOS Settings and Port Openings.

Note: If you do not stream to BlueFrame's vCloud streaming service, your streaming service will utilize different ports for streaming. This will require different options to be opened on the network. We would recommend contacting your live-streaming provider for that information. 

Changing the Port

By default Production Truck uses Port 1935 to stream to our servers, if this server is blocked on the network you are utilizing you will be met with an error. 

To change the port, within Production Truck, navigate to the Preferences, then the Network tab, and then at the bottom enable the RTMP Port 80 option. 

With that enabled, navigate back out and attempt to stream. If you are able to stream successfully, you have navigated around the port blockage. 

Verifying BlueFrame Services are Blocked

Another way to check to see if it is a network block, is to attempt to navigate to the main BlueFrame vCloud website, this website can be accessed here: vCloud. You will just sign in with your account credentials, these are the same as Production Truck. 

If you receive an error message during this process, it is likely that BlueFrame services are blocked on the network. 

Checking the Logs

If you have any additional questions, contact our support team by calling (859)-215-7979 or clicking 'New Support Ticket' at the top of this page.