A broadcast may only be available to view in certain regions. You will prompted to share your location with the site and if you choose not too, or your region is not allowed to view the broadcast you will not be able to view the broadcast.


Region is Blocked

You may be attempting to watch a broadcast and are prompted by your browser to allow a website to access your location. This is to ensure you are in an allowed region to view the broadcast. 



You must allow your location to be shared with the website in order to potentially view the broadcast. 


If you receive the following message, your region has been blocked from viewing this particular broadcast. 


"Sorry, but your region has been blocked from being able to access this content"



This is likely due to restrictions involving the distribution rights of that particular broadcast.


Allowing Location Access

When you load into a site where a broadcast is restricted to a certain region, you will be prompted to share your location with that site. If you block sharing your location with the website, you will be blocked automatically. 


In order to ensure you are providing location access see the following settings for various platforms:


Google Chrome

On Google Chrome, you can select the lock or Not Secure setting next to the web URL. It will indication the location, you must switch the Blocked option to Allow or Ask.


You will then be prompted to reload the page. 


Chrome also offers overall browser location settings. 

  • Go to Menu (⋮) > Settings > Privacy and security > Site Settings > Location
  • Turn on Ask before accessing (recommended).



Safari

In a Safari browser, you can just reload the page and you will be prompted to share your location with the site. 



Safari also offers overall browser location settings.

  • Go to Safari (top left on Task Bar) > Preferences… > Websites > Location. 
  • Select Allow for any listed websites you want to access your geolocation
  • To allow all websites from accessing geolocation data in the future, select When visiting other websites: > Allow.


Firefox

In a Firefox browser, you can just reload the page and you will be prompted to share your location with the site.


Overall Firefox location settings can be changed: 

  • Go to Menu (≡)  > Preferences  > Privacy & Security  > Permissions > Location Settings....
  • Ensure Website status is Allowed
  • Disable Block new requests asking to access your location.

Microsoft Edge

On Microsoft Edge, you can select the lock setting next to the web URL. It will indication the location, you must switch the Blocked option to Allow or Ask.


You will then be prompted to reload the page. 


Overall Microsoft Edge location settings can be changed: 

  • Go to Menu (⋮)  > Settings  > Site permissions  > Location.
  • Turn on Ask before accessing (recommended).
  • Ensure website is not listed under Block section.


Blocked due to your device's settings

If you are still being blocked, despite knowing that you are in the correct region, it maybe a result of a device setting that is blocking your browser from accessing your location. In order to change this setting you must navigate to your device's settings. 


iOS Devices

On iOS devices, location services may be turned on overall, but also managed on an individual application basis. In order to enable location services, you will need to navigate to your devices Settings, then Privacy, then select Location Service


Then locate the application you are using to view the broadcast (such as Safari), ensure that you do not have Never enabled and either have Ask Next Time or While using the App enabled. 


When you attempt to access the broadcast again, by reloading the page, you should be prompted to share your location. 


Android Devices

On Android devices, location services must be managed on an individual application basis. In order to enable location services, you will need to navigate to your devices Settings, then Apps & Notifications, open the Advanced heading and then select App Permissions


Then locate the application you are using to view the broadcast, ensure that it is enabled


Mac

On Apple devices, you will navigate to System Preferences, then Security & Privacy



Then navigate to the Privacy tab, then to the right select Location Services. You will then look to the left and ensure that the browser you are attempting to use is checked. 


In the below example Safari is not checked, we would want to have it checked. Ensure that you click the lock in the bottom right hand corner in order to make changes, you will be prompted to input your device's password.



After changing this setting, you will want to close and reopen your browser for the change to be effective. 


Windows

On Windows devices, you will navigate to the device's Settings and then Privacy, and finally Location. 

Then you will need to enable Allow access to location on this deviceWith that setting enabled you will be able to enable Allow apps to access your location. 



Still Having Problems?


If you have any additional questions, contact our support team by calling 1(859)-215-7979 or clicking 'New Support Ticket' at the top of this page.