Troubleshooting

Audio/Video Sync Issues in Video Clip
There is a known situation with some video editing software exported videos having sync issues. This happens due to a live broadcast dropping frames during ...
Wed, 20 May, 2020 at 12:13 PM
Mac OS Camera & Microphone Privacy Setting Issue
With the Mac OS updates, a setting may have been enabled that may block your camera or microphone from being used with Production Truck. If you are receivin...
Tue, 25 Feb, 2020 at 4:28 PM
Start Failure due to Network Blockage
If you are receiving errors and are unable to stream, it’s possible that it may be due to a network blockage on your network connection. This is more likely...
Fri, 13 Dec, 2019 at 3:45 PM
Blackmagic Device Troubleshooting
In this document we will be outlining some steps you can take in order to ensure that your Blackmagic Capture Card devices are functioning properly, especia...
Tue, 25 Feb, 2020 at 4:22 PM