Troubleshooting

Audio/Video Sync Issues in Video Clip
There is a known situation with some video editing software exported videos having sync issues. This happens due to a live broadcast dropping frames during ...
Mon, 28 Sep, 2020 at 1:30 PM
Mac OS Camera & Microphone Privacy Setting Issue
With the Mac OS updates, a setting may have been enabled that may block your camera or microphone from being used with Production Truck. If you are receivin...
Tue, 22 Dec, 2020 at 1:47 PM
Start Failure due to Network Blockage
If you are receiving errors and are unable to stream, it’s possible that it may be due to a network blockage on your network connection. This is more likely...
Wed, 7 Oct, 2020 at 9:31 AM
Blackmagic Device Troubleshooting
In this document we will be outlining some steps you can take in order to ensure that your Blackmagic Capture Card devices are functioning properly, especia...
Sat, 3 Oct, 2020 at 2:41 PM