Troubleshooting

Audio/Video Sync Issues in Video Clip
There is a known situation with some video editing software exported videos having sync issues. This happens due to a live broadcast dropping frames during ...
Mon, 28 Sep, 2020 at 1:30 PM
Mac OS Camera & Microphone Privacy Setting Issue
With the Mac OS updates, a setting may have been enabled that may block your camera or microphone from being used with Production Truck. If you are receivin...
Tue, 22 Dec, 2020 at 1:47 PM
Start Failure due to Network Blockage
If you are receiving errors and are unable to stream, it’s possible that it may be due to a network blockage on your network connection. This is more likely...
Wed, 7 Oct, 2020 at 9:31 AM
Program View Video Not Displaying; Checkboard Showing
Some recent Apple updates have caused some graphical issues with older model Mac computers and Production Truck. One occurrence is the program feed view to ...
Mon, 28 Sep, 2020 at 12:13 PM
Deleting Corrupted or Missing Overlays Instructions (Windows)
I have some instructions for you to 'reset' the overlays local cache file on that computer, which should put them all back in downloads. This take...
Thu, 12 Sep, 2019 at 1:56 PM
Sending Logs
Logs are files that Production Truck creates when streaming and being utilized. Sending these logs to BlueFrame Support allow for our Support and Developer ...
Mon, 28 Sep, 2020 at 12:14 PM
Network Troubleshooting
A reliable and strong network speed are recommended when streaming with BlueFrame or using Production Truck. We will go over our recommended network attribu...
Mon, 28 Sep, 2020 at 12:15 PM
If Production Truck is Offline
You may see Production Truck being offline at some point and in this article we are going to outline the steps to take if Production Truck is offline. ...
Fri, 18 Dec, 2020 at 3:44 PM
Using Teamviewer
Teamviewer allows our Support Staff to remote into a computer and see exactly what you are seeing. It also gives our Support Representative control over you...
Wed, 21 Oct, 2020 at 5:30 PM
Downloading an Older version of Production Truck
At some point in troubleshooting you may need to download an older version of Production Truck to see if it works better with your computer. This article wi...
Tue, 13 Apr, 2021 at 1:30 PM