Troubleshooting

Program View Video Not Displaying; Checkboard Showing
Some recent Apple updates have caused some graphical issues with older model Mac computers and Production Truck. One occurrence is the program feed view to ...
Mon, 28 Sep, 2020 at 12:13 PM
Deleting Corrupted or Missing Overlays Instructions (Windows)
I have some instructions for you to 'reset' the overlays local cache file on that computer, which should put them all back in downloads. This take...
Thu, 12 Sep, 2019 at 1:56 PM
Magewell Device Troubleshooting
In this document we will be outlining some steps you can take in order to ensure that your Magewell Capture devices are functioning properly, especially whe...
Mon, 28 Sep, 2020 at 12:14 PM
Audio Mixer Troubleshooting
If you are using a third-party audio mixer in conjunction with Production Truck and encountering issues please see the recommendations below. In this partic...
Tue, 22 Dec, 2020 at 1:44 PM
Sending Logs
Logs are files that Production Truck creates when streaming and being utilized. Sending these logs to BlueFrame Support allow for our Support and Developer ...
Mon, 28 Sep, 2020 at 12:14 PM
Network Troubleshooting
A reliable and strong network speed are recommended when streaming with BlueFrame or using Production Truck. We will go over our recommended network attribu...
Mon, 28 Sep, 2020 at 12:15 PM
If Production Truck is Offline
You may see Production Truck being offline at some point and in this article we are going to outline the steps to take if Production Truck is offline. ...
Fri, 18 Dec, 2020 at 3:44 PM
Using Teamviewer
Teamviewer allows our Support Staff to remote into a computer and see exactly what you are seeing. It also gives our Support Representative control over you...
Wed, 21 Oct, 2020 at 5:30 PM
Specific Inputs not Appearing with Blackmagic Multi-Camera Setups
If you are not seeing specific inputs appearing as an option with a Decklink Duo, Decklin Quad, or similar multi-input Blackmagic device, the Blackmagic sof...
Mon, 10 Aug, 2020 at 10:44 AM