Troubleshooting

Troubleshooting for hardware and equipment for use with BlueFrame services and softwares.

Blackmagic Device Troubleshooting
In this document we will be outlining some steps you can take in order to ensure that your Blackmagic Capture Card devices are functioning properly, especia...
Sat, 3 Oct, 2020 at 2:41 PM
Magewell Device Troubleshooting
In this document we will be outlining some steps you can take in order to ensure that your Magewell Capture devices are functioning properly, especially whe...
Mon, 28 Sep, 2020 at 12:14 PM
Audio Mixer Troubleshooting
If you are using a third-party audio mixer in conjunction with Production Truck and encountering issues please see the recommendations below. In this partic...
Tue, 22 Dec, 2020 at 1:44 PM
Specific Inputs not Appearing with Blackmagic Multi-Camera Setups
If you are not seeing specific inputs appearing as an option with a Decklink Duo, Decklin Quad, or similar multi-input Blackmagic device, the Blackmagic sof...
Mon, 10 Aug, 2020 at 10:44 AM